Brushing up on Anger management

Sometimes anger flares when you least expect it. Everyone can benefit from brushing up on their anger management skills. Help keep the workplace enjoyable. Business etiquette is not an "optional" behavior.

clipped from www.bnet.com Managing Anger at Work Take Steps to Manage Suspected Anger Try not to “reason” the person’s answers away or deny his or her feelings, having shared your own, but enter into a dialogue, giving each other feedback, so that you can clarify and understand what is going on for each of you. Find a point of agreement and build from there. You can do this explicitly by saying something like: “I quite understand where you’re coming from. I’d feel the same if I were you.” Having validated their anger, you can then start finding a way forward by outlining some choices.