Where is Customer Service?

clipped from www.mpdailyfix.com Customer Service: Losing Its Touch? A terrific article was published in a recent issue of CRM Daily magazine. In “Poor Customer Service Paralyzing U.S. Companies,” customer service consultant Bobbi Paine stated, “Businesses are losing business they can’t afford to lose. . .as a result, poor customer service is paralyzing American companies.”The findings of a 2007 Harris Poll reported a full 80% of respondents indicated they would never do business with a company with which they have experienced a negative customer service experience. . .that number up from 68% the year before! Don’t business managers understand that these bad experiences are shared with family, friends and Internet connections loudly and often, to their detriment? Product and service companies need a real wake-up call here: it’s make or break time for organizations.